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Universal Credit contact numbers

Are you looking for a Universal Credit contact number? We list all the Universal Credit contact numbers, which can help you with any Universal Credit query.

Universal Credit department Contact number
Universal Credit helpline 0800 328 5644
Universal Credit textphone 0800 328 1344

Universal Credit contact number

This Universal Credit contact number will help you if:

  • You can’t use the Universal Credit digital service to make a claim.
  • You have a question about your claim and cannot access it online.

Telephone:0800 328 5644 (calls are free from landlines and mobiles)

Textphone: 0800 328 1344

Telephone (Welsh language): 0800 328 1744

Opening times: Monday to Friday, 8 am to 6 pm.

Calls to these Universal Credit helplines are free from landlines and mobiles. If you’re calling about a Universal Credit claim, we advise that you call from the phone number you gave the DWP when you set up your Universal Credit account.

Citizens Advice contact details

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that gives free, confidential information and advice. They can assist you with Universal Credit problems and give advice on debt, benefits, housing and other issues.

Find your local Citizens Advice service:

Telephone: 0800 144 8444
Wales: 0800 0241 220
Scotland: 0800 023 2581
Opening times: Monday to Friday, 8 am to 6 pm

JobCentre Plus

Jobcentre Plus is a government support service that helps working-age people find jobs.

Find your local Jobcentre Plus:

Your local authority

Many local authorities have benefits advisers who can help you with a Universal Credit enquiry. You can find the contact details for your local authority here.

Money Advice Service

The Money Advice Service website helps people improve their money situation. Call them for any debt advice, or to find a local debt adviser.

Telephone: 0800 138 7777 (Monday to Friday, from 8 am to 6 pm)

Webchat: Launch (Monday to Friday, from 8 am to 6 pm or Saturday, 8 am to 3 pm.)

WhatsApp: 07701 342744 (Ask questions about debt, borrowing and pensions)

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