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19/10/2018

Next steps

  1. Overview
  2. What is mandatory reconsideration?
  3. I’m out of time – is there anything I can do?
  4. What happens to my benefits during mandatory reconsideration?
  5. What happens to my benefits after mandatory reconsideration?
  6. Sample letters
  7. Next steps

You should now have a much clearer understanding of your options and the processes when it comes to asking for a mandatory reconsideration for different welfare benefits. Here is some further information to explore.

  1. Useful contacts
  2. Still looking for help?

Useful contacts

JobCentre Plus

Jobcentre Plus is a quango used by the UK Department for Work and Pensions for its working-age support service in the United Kingdom, its services offered directly by the Department for Work and Pensions.

Address - los.direct.gov.uk - for local search

Telephone - Find your nearest branch - los.direct.gov.uk

Universal Credit Helpline

Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland. You may be able to get it if you’re on a low income or out of work. Whether you can claim Universal Credit depends on where you live and your circumstances.

Telephone - 0800 328 9344 Textphone: 0800 328 1344

(Monday – Friday 8am – 6pm)

Turn2us

National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline: for those who find it challenging to go online
(09:00 – 17:30 Monday - Friday)

Money Advice Service

You can use the Money Advice Service website to find a debt adviser near you and gain advice on other debt matters.

Address - 120 Holborn, London EC1N 2TD

Telephone - 0800 915 4633

(Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm)

Citizens Advice

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.

Telephone - 03444 111 444

Same as costs calling 01 or 02 for landline

Tax Credit Helpline

Address - Tax Credit Office, HM Revenue and Customs, BX9 1LR, United Kingdom

Telephone - 0345 300 3900, Textphone: 0345 300 3909

Up to 9p per minute for landlines, 3p – 55p per minute for mobiles
(The helpline is open 8am-8pm, Mondays to Fridays, 8am-4pm on Saturdays and 9am -5pm on Sundays (closed Christmas Day, Boxing Day and New Year's Day).)

Within this subject

  1. Overview
  2. What is mandatory reconsideration?
  3. I’m out of time – is there anything I can do?
  4. What happens to my benefits during mandatory reconsideration?
  5. What happens to my benefits after mandatory reconsideration?
  6. Sample letters
  7. Next steps
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