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Key points of this subject

  1. If you are unwell and can’t make a decision for yourself, you ‘lack capacity’.
  2. If a lender knows that you lack capacity to borrow from them, they are not allowed to lend you money.
  3. Lenders can refuse to lend to you if they have a good reason to think you lack capacity to borrow money.
  4. There are guidelines that could help you to show when a lender has been irresponsible.
  5. You can make a complaint if you are not happy with the way a lender has treated you.
  6. There are options for dealing with debts you cannot pay.
  7. You have a 14 day ‘cooling off’ period to cancel items you buy online, over the phone or by mail order

Within this subject

  1. Overview
  2. Can a bank lend to me when I am unwell?
  3. What does ‘capacity’ mean?
  4. Free help is available
  5. What should banks do to protect me?
  6. What can I do if I have a debt I cannot pay?
  7. How can I complain?
  8. Can I return things I bought when I was unwell?
  9. Next steps

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