Can I return things I bought when I was unwell?
If you bought something from a shop when you were unwell and you want to return it then you should check if the shop has a returns policy.
Many people buy things online, over the phone and by mail order. This is called ‘distance selling’. When you buy items from a business this way, you have the right to cancel the contract within 14 days of making it. This is called the 'cooling off period'. The rules do not apply to personalised items or items that will deteriorate quickly, like flowers. There are certain other exceptions.
You have the right to cancel the contract within 14 days of making it.
To cancel the contract in the cooling off period, write or email the business to let them know that you want to cancel. They will tell you what to do next.
You can get free advice from the Citizens Advice Consumer Service:
The Citizens Advice Consumer Service
Contact the Citizens Advice consumer helpline if you need more help with a consumer problem.
Telephone: 03454 04 05 06
To contact a welsh speaking adviser: 03454 04 05 05
Textphone: 18001 03454 04 05 06
Textphone to contact a Welsh speaking adviser:18001 03454 04 05 05
Monday to Friday, 9am to 5pm
Closed on bank holidays
Address: 2nd Floor, Fairfax House, Merrion Street, Leeds, LS2 8JU
Online contact: see the website.
