How do I claim?
Personal Independence Payment Claim Line (PIP)
0800 917 2222
You can call the Personal Independence Payment (PIP) Claim Line on 0800 917 2222 to make a claim. Someone else can call for you but you will need to be with them.
The telephone call should not take very long if you get your information ready first. The person on the phone will ask for your:
- Contact details
- Address and postcode
- Date of birth
- National insurance number
- Bank details
- Main health care professional’s contact details. This may be your GP or your care coordinator if you have one
If you cannot claim by phone you can use a paper claim form instead. To get a form you will have to write to the address below to ask for one.
Personal Independence Payment New Claims, Post Handling Site B, Wolverhampton, WV99 1AH.
The Department for Work and Pensions (DWP) will only give you a paper claim form if you cannot complete the claim on the phone. When you write to the DWP you should explain why you cannot use a phone.
At the moment you cannot apply for PIP online.
‘How your disability affects you’ application form
After you claim, the DWP will send you a form to fill in. This is called ‘How your disability affects you’. You use this to explain how you think your disability means that you meet the criteria for PIP.
You have one month to complete this form. When the DWP get your form they will send it to a health professional. The health professional will decide if they need more information. It is likely that you will have to go to a medical assessment.
- The form has a reference number. You can only send back the form that the DWP gives you.
- If you make a mistake on your form and need a new one, contact the DWP and ask for a new form.
- Contact the DWP and ask for support or more time if you need it.
- Make a rough draft of your answers before writing on the form.
- Take your time. You do not have to complete it all at once.
- Get support. A carer, health care professional or benefits adviser may be able to help you answer some questions.
- If someone else fills in the application form for you, explain why you couldn’t complete it on your own.
- Make a copy of your completed form and any extra information before you send it to the DWP. This is to make sure that you have a spare if the DWP loses the form or if you need to refer to it in the future.
Use this sample form from the DWP website to practice before filling in your real form.
- What is PIP?
- What if I claim Disability Living Allowance (DLA)?
- Who can get Personal Independence Payment (PIP)?
- How will I be assessed for Personal Independence Payment (PIP)?
- How do I claim?
- The ‘How your disability affects you’ form?
- Should I get supporting evidence?
- Will I have to go to a face to face medical assessment?
- Can I appeal if I think a decision is wrong?
- Do I need to speak to a welfare advisor?
- What happens if my health changes when I’m getting Personal Independence Payment (PIP)?
- Can someone claim Personal Independence Payment (PIP) for me?
- Information on Personal Independence Payment (PIP)
- Next steps