Changes that affect your PIP claim

If you claim Personal Independence Payment (PIP), you must report specific changes in your health or personal circumstances to the Department for Work and Pensions (DWP). Find out what changes affect your PIP claim and how to report them.

Your PIP decision letter informed you about your responsibility to notify the DWP of any changes in your circumstances that may affect your claim.

What changes you need to notify the DWP about when claiming PIP

When you claim PIP, you will need to inform the DWP of any changes to your condition or personal circumstances. Some examples include:

• Your condition improves or deteriorates
• The level of help or care you need has changed
• You go into hospital or a care home for more than 28 days
• You leave the country for more than 13 weeks
• Your details have changed, e.g. your name, address
• You have changed your doctor
• Your registered bank details have changed
• You have been sent to or leave prison or legal custody.

What changes you don’t need to notify the DWP about when claiming PIP

Some changes don’t need reporting to the DWP as they won’t affect how much PIP you will receive or how you receive it:

• Changes in your employability. 
• Changes in your earnings or other income.
• If there is a change in the number of people living at your address.

How to contact the DWP to report a change when claiming PIP

It is your responsibility to notify the DWP of any changes in your circumstances that may affect your PIP claim - you can call or write to report the change.

When reporting changes in your PIP, you will need to include the following details:

• Full name
• Date of birth
• National insurance number
• The date the change happened
• The circumstance that has changed

PIP phone number to notify DWP of a change

If necessary, someone else can call on your behalf, but you need to be with them so that you can permit them to speak for you.

Telephone: 0800 121 4433

Textphone: 0800 121 4493

Open times: Monday to Friday, 8 am to 6 pm

Cost: Calls are free from landlines and mobiles.

Address to notify DWP of any changes to your PIP

You can use the address on your decision letter to inform the DWP by post of any changes in your circumstances when claiming PIP.

What next

Once you have reported your change in circumstances, the DWP will write to you and let you know how it affects your PIP claim.

Based on the changes to your health or personal circumstances the DWP may want to reassess you for PIP – as you may be entitled to a higher rate or a new component, or you may get less.