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19/10/2018

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  1. Overview
  2. What is residential care?
  3. Will I have to pay for residential care?
  4. What is capital and how will the local authority assess this?
  5. What is the most I will have to pay?
  6. What are top-up fees?
  7. What are Deferred Payment Agreements (DPA)?
  8. Free care for people who have a mental illness
  9. Free personal care for people over 65
  10. What if I cannot afford the charges?
  11. How can I deal with problems about charges?
  12. Next steps

  1. Useful contacts
  2. Still looking for help?

Useful contacts

Turn2us

National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline: for those who find it challenging to go online
(09:00 – 17:30 Monday - Friday)

Citizens Advice

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.

Telephone - 03444 111 444

Same as costs calling 01 or 02 for landline

Carer’s Allowance Unit

Money to help you look after someone who needs to be cared for.

Address - Carers Allowance Unit  Mail Handling Site A  Wolverhampton  WV98 2AB

Telephone - 0345 608 4321

Up to 9p per minute for landlines, 3p – 55p per minute for mobiles.
(Mon – Thurs 8:30am – 5pm Fri – 8:30am – 4pm )

Financial Ombudsman Service

The Financial Ombudsman Service can deal with complaints from consumers about most financial matters including, for example: banking, insurance, mortgages, pensions, savings and investments, credit cards and store cards, loans and credit, hire purchase and pawnbroking, financial advice, stocks, shares, unit trusts and bonds.

Address - The Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone - 0800 023 4 567 0300 123 9 123 

0800 023 4 567 calls to this number are now free on mobile phones and landlines 0300 123 9 123  calls to this number cost no more than calls to 01 and 02 numbers
(Monday - Friday 8am – 8pm Saturday 9am – 1pm )

Support in Mind Scotland

Support in Mind Scotland seek to support and empower all those affected by mental illness, including family members, carers and supporters.

Address - 6 Newington Business Centre, Dalkeith Road Mews, Edinburgh, EH16 5GA

Telephone - 0131 662 4359

(Monday - Friday between 9am - 5pm)

Within this subject

  1. Overview
  2. What is residential care?
  3. Will I have to pay for residential care?
  4. What is capital and how will the local authority assess this?
  5. What is the most I will have to pay?
  6. What are top-up fees?
  7. What are Deferred Payment Agreements (DPA)?
  8. Free care for people who have a mental illness
  9. Free personal care for people over 65
  10. What if I cannot afford the charges?
  11. How can I deal with problems about charges?
  12. Next steps
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