Next steps
Useful contacts
Turn2us
National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.
Address - 200 Shepherds Bush Road, London W6 7NL
Telephone - 0808 802 2000
Free Helpline: for those who find it challenging to go online(09:00 – 17:30 Monday - Friday)
MoneyHelper
You can use the MoneyHelper website to find a debt adviser near you and gain advice on other debt matters. Webchat is available at the website, Monday to Friday, 8am to 6pm Saturday, 8am to 3pm. WhatsApp us with questions about debt, borrowing and pensions on 07701342744.
Address - 120 Holborn, London EC1N 2TD
Telephone - 0800 138 7777
(Monday to Friday (8 a.m. to 6 p.m.) The line is closed on Saturdays, Sundays, and bank holidays)Citizens Advice
Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.
Telephone - 0800 144 8848
Same as costs calling 01 or 02 for landlineNational Debtline
This organisation provides free, independent and confidential advice about debt. You can contact them over the telephone, by e-mail or letter.
Address - National Debtline Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP
Telephone - 0808 808 4000
Freephone(Monday - Friday 9am to 8pm and Saturday 9.30am to 1pm)
StepChange
StepChange provides free, confidential advice and support to anyone worried about debt. You can contact them over the telephone or online.
Telephone - 0800 138 1111
(Monday – Friday (8 a.m. – 8 p.m.) and Saturday (9 a.m. – 2 p.m.))Financial Ombudsman Service
The Financial Ombudsman Service can deal with complaints from consumers about most financial matters including, for example: banking, insurance, mortgages, pensions, savings and investments, credit cards and store cards, loans and credit, hire purchase and pawnbroking, financial advice, stocks, shares, unit trusts and bonds.
Address - The Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone - 0800 023 4 567 0300 123 9 123
0800 023 4 567 calls to this number are now free on mobile phones and landlines 0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers(Monday - Friday 8am – 8pm Saturday 9am – 1pm )
