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Useful contacts


National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline: for those who find it challenging to go online
(09:00 – 17:30 Monday - Friday)


You can use the MoneyHelper website to find a debt adviser near you and gain advice on other debt matters. Webchat is available at the website, Monday to Friday, 8am to 6pm Saturday, 8am to 3pm. WhatsApp us with questions about debt, borrowing and pensions on 07701 342744.

Address - 120 Holborn, London EC1N 2TD

Telephone - 0800 138 7777

(Monday to Friday 9am to 6pm and Saturday 8am to 6pm)

Tax Credit Helpline

Address - Tax Credit Office, HM Revenue and Customs, BX9 1LR, United Kingdom

Telephone - 0345 300 3900, Textphone: 0345 300 3909

Up to 9p per minute for landlines, 3p – 55p per minute for mobiles
(The helpline is open 8am-8pm, Mondays to Fridays, 8am-4pm on Saturdays and 9am -5pm on Sundays (closed Christmas Day, Boxing Day and New Year's Day).)

Citizens Advice

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.

Telephone - 0800 144 8848

Same as costs calling 01 or 02 for landline


Offering emotional support 24 hours a day.

Address - Samaritans Scotland, 24 Canning Street, Edinburgh, EH3 8EG.

Telephone - 116 123

Free phone
(24/7, 365 days a year.)

The Law Society of Scotland

The Law Society of Scotland is the professional governing body for Scottish solicitors. It promotes excellence among solicitors through the support and regulation of its members.

Address - Atria One, 144 Morrison St, Edinburgh, EH3 8EX

Telephone - 0131 226 7411

(Monday – Friday 9am – 5pm )

Support in Mind Scotland

Support in Mind Scotland seek to support and empower all those affected by mental illness, including family members, carers and supporters.

Address - 6 Newington Business Centre, Dalkeith Road Mews, Edinburgh, EH16 5GA

Telephone - 0131 662 4359

(Monday - Friday between 9am - 5pm)

National Debtline

This organisation provides free, independent and confidential advice about debt. You can contact them over the telephone, by e-mail or letter.

Address - National Debtline Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP

Telephone - 0808 808 4000

(Monday - Friday 9am to 8pm and Saturday 9.30am to 1pm)


StepChange provide free, confidential advice and support to anyone worried about debt. You can contact them over the telephone or online.

Telephone - 0800 138 1111

(Monday - Friday 8am - 8pm and Saturday 8am - 4pm)


Offering specialist mental health emotional support 6am-11pm everyday. And you can also email through their website.

Address - Head Office SANE, St. Mark's Studios, 14 Chillingworth Road, Islington, London, N7 8QJ.

Telephone - 0300 304 7000

(6am – 11pm everyday.)

Energy Saving Advice Service

Address - Energy Saving Trust Scotland, Second Floor, Ocean Point 1, 94 Ocean Drive, Edinburgh, EH6 6JH

Telephone - 0131 555 7900 or 0808 808 2282

0808 Call is free
(Monday to Friday, 8am to 8pm, Saturday 9am to 5pm)

Financial Conduct Authority

Telephone - 0800 111 6768

Free phone
(Monday - Friday 8 am - 6 pm, Saturday 9 am - 1 pm )


Check your credit score You need to have an online account with Equifax to contact them.

Address - Equifax Ltd, Customer Service Centre, PO BOX 10036, Leicester, LE3 4FS

Telephone - 0800 014 2955* or 0333 321 4043

Call free for 0800 number and 0333 calls usually included in mobile and landline bundle otherwise 12p a minute
(8am to 8pm, 7 days a week (closed 3pm 24th to 8am 27th Dec).)

Call Credit 

Find out about your credit report with call credit.

Address - One Park Lane, Leeds, West Yorkshire, LS3 1EP.

Telephone - 0330 024 7574


Experian plc is a consumer credit reporting agency.

Address - Experian, 160 Dundee St, Fountainbridge, Edinburgh, EH11 1DQ.

Telephone - (0)131 228 8030 

Within this subject

  1. Budgeting
  2. Managing money
  3. Bank accounts
  4. Top Tips
  5. Codes of Practice and guidelines
  6. Insurance
  7. Taking out credit
  8. Next steps

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