What if I cannot afford the charges?

You should tell the Trust if you feel you can’t afford the amount they are charging you. You can tell the person who did the assessment with you and ask them to review it, because the Trust must not charge you more than you can afford. You could use a ‘budgeting form’ to show that you cannot afford to pay the charges, which are available from debt advice charities. Try our budgeting tool. 

Remember that you should only be charged for the ‘meals on wheels’ (flat rate) and home help (with the rate for this depending on your income and savings).