How can I deal with problems about charges?
You may have problems around the local Trust charging you and you have the choice to deal with problems informally or formally, and your Trust should make sure you know how to appeal their decisions or complain if you want to.
You may have problems around the local Trust charging you and you have the choice to deal with problems informally or formally.
Informal options: it is best to try and deal with the problem informally first. You can talk about your concerns with the professional who is in charge of your care plan and if you do not have a care plan, you should contact the person who did the assessment – you can ask them to explain their decision or discuss your concerns.
If you speak to someone keep a note of who you spoke to, when you spoke to them and what you discussed. If you have a Social Worker, you should discuss the issue with them.
Formal options: there are two formal options and these are complaints and legal action.
If you want to complain, you have to use the local Trust’s complaints procedure.
See contact details for local Trusts in the next steps section.
You should be able to deal with most problems informally or through the complaints procedure, but if you feel that your Trust is not following the law, you could get legal advice. You will find contact details for solicitors in Northern Ireland on the Law Society NI website:
Tel: 028 9023 1614
- What is social care?
- When can the Trust charge me for non-residential services?
- I am a carer; will the Trust charge me?
- What if I cannot afford the charges?
- How can I deal with problems about charges?
- What are direct payments?
- Can I get direct payments?
- How will the local Trust pay me?
- What can I spend direct payments on?
- What are important things to know about managing Direct Payments?
- When will my direct payments end?
- Next steps