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  1. Budgeting
  2. Managing money
  3. Bank accounts
  4. Top Tips
  5. Codes of Practice and guidelines
  6. Insurance
  7. Taking out credit
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  1. Useful contacts
  2. Still looking for help?

Useful contacts


You can use the MoneyHelper website to find a debt adviser near you and gain advice on other debt matters. Webchat is available at the website, Monday to Friday, 8am to 6pm Saturday, 8am to 3pm. WhatsApp us with questions about debt, borrowing and pensions on 07701 342744.

Address - 120 Holborn, London EC1N 2TD

Telephone - 0800 138 7777

(Monday to Friday 9am to 6pm and Saturday 8am to 6pm)

Financial Ombudsman Service

The Financial Ombudsman Service can deal with complaints from consumers about most financial matters including, for example: banking, insurance, mortgages, pensions, savings and investments, credit cards and store cards, loans and credit, hire purchase and pawnbroking, financial advice, stocks, shares, unit trusts and bonds.

Address - The Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone - 0800 023 4 567 0300 123 9 123 

0800 023 4 567 calls to this number are now free on mobile phones and landlines 0300 123 9 123  calls to this number cost no more than calls to 01 and 02 numbers
(Monday - Friday 8am – 8pm Saturday 9am – 1pm )

The Law Society

The Law Society of England and Wales is the professional association that represents and governs the lawyers' profession for the jurisdiction of England and Wales.

Telephone - 020 7320 5650


Check your credit score You need to have an online account with Equifax to contact them.

Address - Equifax Ltd, Customer Service Centre, PO BOX 10036, Leicester, LE3 4FS

Telephone - 0800 014 2955* or 0333 321 4043

Call free for 0800 number and 0333 calls usually included in mobile and landline bundle otherwise 12p a minute
(8am to 8pm, 7 days a week (closed 3pm 24th to 8am 27th Dec).)


Experian plc is a consumer credit reporting agency. Experian collects and aggregates information on over one billion people and businesses including 235 million individual US consumers and more than 25 million US businesses.

Address - CreditExpert, PO BOX 7710, Nottingham, NG80 7WE

Telephone - 0344 481 0800 or 0800 013 88 88

(Monday to Friday 8am-7pm Saturday 8am-4pm)

Call Credit 

Find out about your credit report with call credit.

Address - One Park Lane, Leeds, West Yorkshire, LS3 1EP.

Telephone - 0330 024 7574

National Debtline

This organisation provides free, independent and confidential advice about debt. You can contact them over the telephone, by e-mail or letter.

Address - National Debtline Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP

Telephone - 0808 808 4000

(Monday - Friday 9am to 8pm and Saturday 9.30am to 1pm)

Citizens Advice

Address - 46 Donegall Pass, Belfast, BT7 1BS

Telephone - 028 9023 1120

Advice Northern Ireland (NI)

Advice NI exists to provide leadership and services to our 62 member organisations and to ensure accessible advice services across Northern Ireland.

Address - 1 Rushfield Avenue, Belfast, BT7 3FP

Telephone - 0800 915 4604 / Text: ACTION to 81025

Free phone for 0800 number
(Monday - Friday 9 am - 5 pm )

Financial Conduct Authority

Telephone - 0800 111 6768

Free phone
(Monday - Friday 8 am - 6 pm, Saturday 9 am - 1 pm )


Ofgem is the Office of Gas and Electricity Markets. We are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives.

Address - Commonwealth House, 32 Albion Street, Glasgow, G1 1LH.

Telephone - 020 7901 7000


StepChange provide free, confidential advice and support to anyone worried about debt. You can contact them over the telephone or online.

Telephone - 0800 138 1111

(Monday - Friday 8am - 8pm and Saturday 8am - 4pm)

Within this subject

  1. Budgeting
  2. Managing money
  3. Bank accounts
  4. Top Tips
  5. Codes of Practice and guidelines
  6. Insurance
  7. Taking out credit
  8. Next steps

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