Changes that affect your PIP claim
If you claim Personal Independence Payment (PIP), you must report specific changes in your health or personal circumstances to the Department for Communities (DfC). Find out what changes affect your PIP claim and how to report them.
Your PIP decision letter informed you about your responsibility to notify the DfC of any changes in your circumstances that may affect your claim.
What changes you need to notify the DfC about when claiming PIP
When you claim PIP, you will need to inform the DfC of any changes to your condition or personal circumstances. Some examples include:
- Your condition improves or deteriorates
- The level of help or care you need has changed
- You go into hospital or a care home for more than 28 days
- You leave the country for more than 13 weeks
- Your details have changed, e.g. your name, address
- You have changed your doctor
- Your registered bank details have changed
- You have been sent to or leave prison or legal custody.
Several changes can affect your PIP. If you’re unsure if a change to your circumstances affects your PIP, you should inform the DfC.
What changes you don’t need to notify the DfC about when claiming PIP
Some changes don’t need reporting to the DfC as they won’t affect how much PIP you will receive or how you receive it:
- Changes in your employability.
- Changes in your earnings or other income.
- If there is a change in the number of people living at your address.
How to contact the DfC to report a change when claiming PIP
It is your responsibility to notify the DfC of any changes in your circumstances that may affect your PIP claim - you can call or write to report the change.
If you have changed your name, you will need to notify the DfC in writing.
When reporting changes in your PIP, you will need to include the following details:
- Full name
- Date of birth
- National insurance number
- The date the change happened
- The circumstance that has changed
PIP phone number to notify DfC of a change
If necessary, someone else can call on your behalf, but you need to be with them so that you can permit them to speak for you.
Telephone: 0800 012 1573
Textphone: 0800 587 0937
Open times: Monday to Friday, 10 am to 4 pm
Cost: Calls are free from landlines and mobiles.
Address to notify DfC of any changes to your PIP
You can use the address on your decision letter to inform the DfC by post of any changes in your circumstances when claiming PIP.
Once you have reported your change in circumstances, the DfC will write to you and let you know how it affects your PIP claim.
Based on the changes to your health or personal circumstances the DfC may want to reassess you for PIP – as you may be entitled to a higher rate or a new component, or you may get less.
- Introduction to PIP
- Help with your PIP claim
- Challenging a PIP decision
- PIP resources