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28/11/2022

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  1. What is Universal Credit?
  2. How much can I get?
  3. What if I am working or studying?
  4. What if I care for someone or have children?
  5. What about my housing costs?
  6. How will income, savings and property affect my Universal Credit?
  7. Will the Benefit Cap affect me?
  8. How will I get my Universal Credit payments?
  9. What is the claimant commitment?
  10. Can I appeal if I disagree with a decision?
  11. When will I have to claim?
  12. Next steps

  1. Useful contacts

Useful contacts

JobCentre Plus

Jobcentre Plus is a quango used by the UK Department for Work and Pensions for its working-age support service in the United Kingdom, its services offered directly by the Department for Work and Pensions.

Address - los.direct.gov.uk - for local search

Telephone - Find your nearest branch - los.direct.gov.uk

Turn2us

National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline: for those who find it challenging to go online
(09:00 – 17:30 Monday - Friday)

Universal Credit Helpline

Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland. You may be able to get it if you’re on a low income or out of work. Whether you can claim Universal Credit depends on where you live and your circumstances.

Telephone - 0800 328 5644 Textphone: 0800 328 1344

(Monday – Friday 8am – 6pm)

Change Mental Health

Change Mental Health seeks to support and empower all those affected by mental illness, including family members, carers and supporters.

Address - Suite 4/1, Great Michael House, 14 Links Place, Edinburgh, EH6 7EZ

Telephone - 0808 8010 515

(Monday - Friday between 10am - 4pm)

Money Advice Scotland

We are the national umbrella organisation which promotes the development of free, independent, impartial and confidential debt advice and financial inclusion.

Address - Money Advice Scotland, 5 Redwood Crescent, East Kilbride, Glasgow, G74 5PA

Telephone - 0141 572 0237

Citizens Advice Scotland

Citizens Advice Scotland is a registered charity which supports Scottish Citizens Advice Bureaux by providing expertise on things like management and fundraising, resources such as IT support, tools and training to support advice giving, and help with running campaigns.

Address - Citizens Advice Scotland, 1st Floor, Spectrum House 2 Powderhall Road Edinburgh EH7 4GB

Telephone - 0800 028 1456

Within this subject

  1. What is Universal Credit?
  2. How much can I get?
  3. What if I am working or studying?
  4. What if I care for someone or have children?
  5. What about my housing costs?
  6. How will income, savings and property affect my Universal Credit?
  7. Will the Benefit Cap affect me?
  8. How will I get my Universal Credit payments?
  9. What is the claimant commitment?
  10. Can I appeal if I disagree with a decision?
  11. When will I have to claim?
  12. Next steps
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