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19/10/2018

Next steps

  1. Overview
  2. What is ESA?
  3. How can I claim?
  4. What is the Work Capability Assessment?
  5. What are the groups of ESA?
  6. What is the Work Programme?
  7. What work am I permitted to do on ESA?
  8. Can I appeal if I think the decision about ESA is wrong?
  9. Next steps

  1. Further reading
  2. Useful contacts
  3. Still looking for help?

These pages should be helpful

Useful contacts

JobCentre Plus

Jobcentre Plus is a quango used by the UK Department for Work and Pensions for its working-age support service in the United Kingdom, its services offered directly by the Department for Work and Pensions.

Address - los.direct.gov.uk - for local search

Telephone - Find your nearest branch - los.direct.gov.uk

Universal Credit Helpline

Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland. You may be able to get it if you’re on a low income or out of work. Whether you can claim Universal Credit depends on where you live and your circumstances.

Telephone - 0800 328 9344 Textphone: 0800 328 1344

(Monday – Friday 8am – 6pm)

Turn2us

National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline: for those who find it challenging to go online
(09:00 – 17:30 Monday - Friday)

Money Advice Service

You can use the Money Advice Service website to find a debt adviser near you and gain advice on other debt matters.

Address - 120 Holborn, London EC1N 2TD

Telephone - 0800 915 4633

(Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm)

Citizens Advice

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.

Telephone - 03444 111 444

Same as costs calling 01 or 02 for landline

Disability Living Allowance (DLA)

Telephone - Born on, or before 08/04/1948 - 0345 605 6055, Textphone: 0345 604 5312 Born after 08/04/1948 - 0345 712 3456 Textphone: 0345 722 4433

(Monday to Friday 8 am - 6 pm )

National JobCentre Enquiry Line

For Job seekers allowance, employment and support allowance, income support and incapacity benefit.

Telephone - 0345 604 3719 Textphone: 0345 608 8551

Personal Independence Payment (PIP)

Telephone - 0345 850 3322 Textphone (new claims): 0800 917 22 22 Textphone: 0345 601 6677

(Monday to Friday, 8am to 6pm)

Independent Review Service

Resolves social fund disputes

Address - 16A Grantham Road, Eastleigh, SO50 5LT

Age UK

Information and advice for the elderly about many issues including benefits.

Telephone - 0800 169 2081

Within this subject

  1. Overview
  2. What is ESA?
  3. How can I claim?
  4. What is the Work Capability Assessment?
  5. What are the groups of ESA?
  6. What is the Work Programme?
  7. What work am I permitted to do on ESA?
  8. Can I appeal if I think the decision about ESA is wrong?
  9. Next steps
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