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20/11/2017

How do I pay for residential care?

Next steps

  1. Overview
  2. What is residential care and will I have to pay?
  3. What is capital and how will the local authority assess this?
  4. How will the local authority assess my income?
  5. What is the most I will have to pay?
  6. What are top-up fees?
  7. What are Deferred Payment Agreements (DPA)?
  8. The Mental Health Act and section 117 aftercare
  9. What if I cannot afford the charges?
  10. Next steps

  1. Useful contacts
  2. Still looking for help?

Useful contacts

Citizens Advice

Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.

Telephone - 03444 111 444

Same as costs calling 01 or 02 for landline

Money Advice Service

You can use the Money Advice Service website to find a debt adviser near you and gain advice on other debt matters.

Address - 120 Holborn, London EC1N 2TD

Telephone - 0800 915 4633

(Monday to Friday 9am to 8pm and Saturday 9.30am to 1pm)

Turn2us

National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Address - 200 Shepherds Bush Road, London W6 7NL

Telephone - 0808 802 2000

Free Helpline
(09:00 – 20:00 Monday - Friday)

Financial Ombudsman Service

The Financial Ombudsman Service can deal with complaints from consumers about most financial matters including, for example: banking, insurance, mortgages, pensions, savings and investments, credit cards and store cards, loans and credit, hire purchase and pawnbroking, financial advice, stocks, shares, unit trusts and bonds.

Address - The Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone - 0800 023 4 567 0300 123 9 123 

0800 023 4 567 calls to this number are now free on mobile phones and landlines 0300 123 9 123  calls to this number cost no more than calls to 01 and 02 numbers
(Monday - Friday 8am – 8pm Saturday 9am – 1pm )

Equality and Human rights commission

Protect people against discriminatory treatment and hold organisations, such as businesses and government, to account for what they do.

Address - FREEPOST EASS HELPLINE FPN6521

Telephone - 0808 800 0082

(Monday - Friday 9am-7pm Saturday 10am-2pm )

The Law Society

The Law Society of England and Wales is the professional association that represents and governs the lawyers' profession for the jurisdiction of England and Wales.

Telephone - 020 7320 5650

Society of Trust and Estate Practitioners (STEP)

The Society of Trust and Estate Practitioners (STEP) keep records of solicitors that specialise in wills and trusts. You can search for solicitors in your area on their website or you can call them. They can send you a list in the post.

Address - Artillery House (South), 11 - 19 Artillery Row, London, SW1P 1RT, United Kingdom

Telephone - 020 3752 3700

(Monday – Friday 9:00am - 5:30pm)

Within this subject

  1. Overview
  2. What is residential care and will I have to pay?
  3. What is capital and how will the local authority assess this?
  4. How will the local authority assess my income?
  5. What is the most I will have to pay?
  6. What are top-up fees?
  7. What are Deferred Payment Agreements (DPA)?
  8. The Mental Health Act and section 117 aftercare
  9. What if I cannot afford the charges?
  10. Next steps
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